Scheduled services are considered a non-tangible product, and are subject to the following terms:

Services (implied,) such as training sessions, lessons, bookings etc., are non-refundable once completed. Cancellations of any services require a minimum of 24 hours prior to scheduled service date for complete refund.

Scheduled services cancelled less than 24 hours prior to scheduled service date will not be refunded.

Scheduled services are non transferable to new ownership.

Once a session is scheduled, funds are non transferable to another time or date. In order to change the date of a scheduled session, the session must be returned prior to 24 hours from the scheduled date and time. Once scheduled session has been returned, funds will then be able to be reapplied to a new scheduled date and time as a new purchase.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* All health and personal care items, once opened

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

MyFit Points

Upon issuance of return, refund, or cancellation, any and all MyFit Points acquired from said transaction, will be null and void. If MyFit Points were used on or during said transaction, those MyFit Points will be reissued to the customer. This process may take up to 30 (thirty) days.

Sale items (if applicable)

Only regular priced items may be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Processing Return Request

All Products ordered to be shipped cannot be cancelled or refunded once the shipping process has began. In the case of needing to cancel an order during the shipping process, a client must wait until the product has arrived at the desired shipping destination and follow the terms of returns and refunds process. All return/refund requests must be sent to, please make sure to include transaction number and contact information.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns and refunds are not guaranteed, and will be issued at the sole discretion of Fitness Xpress Solutions, Inc.


As a third party vendor,, and by extension, Fitness Xpress Solutions, Inc., will neither honor nor fulfill any product manufacturer warranty requests for goods sold through the My Fit Xpress Store. Any and all manufacturer warranty inquiries (warranty registration, processing, fulfillment etc.) shall be fulfilled and honored at the discretion of the original product manufacturer, and is the sole responsibility of the client to make said requests. Furthermore, and Fitness Xpress Solutions, Inc., offer no additional warranties of any kind to all products sold within the My Fit Xpress store.